What Shipping Methods Are Available?
The shipping dates indicated are from the time the logistics operator picks it up until the delivery to the customer. The days of production of the garment are not the same as these. The producing days can be 1-2 days aproximately.
|Standard - 10€||1-3|
|Free delivery from 300€||1-3|
Spain (Canary Islands)
|Standard - 30€||5-7|
Spain (Balearic Islands)
|Standard - 10€||2-5|
|Free delivery from 300€||2-5|
Spain (Ceuta y Melilla)
|Standard - 40€||1-3|
|Standard – 15€||3-5|
|Free delivery from 300€||3-5|
European Union Zone 1
(France, Italy, Belgium, Monaco, Vatican City, Germany, United Kingdom, Holland, Luxembourg, Austria, Denmark, Sweden, Ireland, Poland, Croatia, Cyprus, Estonia, Malta)
|Standard - 30€||3-8|
|Free delivery from 400€||3-8|
European Union Zone 2
(Czech Republic, Greece, Finland, Hungary, Slovenia, Slovakia, Romania, Bulgaria, Lithuania, Latvia, Switzerland and Norway, Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, San Marino, Serbia, Turkey)
|Standard - 40€||3-8|
|Free delivery from 450€||3-8|
|USA, Australia, HK, Japan, NZ - 70€||5-15|
|Rest of the world - 70€||5-15|
Unfortunately, we are currently unable to ship any orders to the Vatican City, Aland Islands, Jersey, Isle of Man, Svalbard and Jan Mayen. We hope for your understanding.
We try hard to meet these delivery schedules but during busy periods, such as Christmas or Sale, deliveries may take a little longer. We hope for your understanding!
Do I Have To Declare Customs For My Order?
For any deliveries outside the European Union you might be charged additional duties or taxes when your shipment passes local customs. Any of these taxes or additional charges must be paid by the person who receives the order (B2B & B2C customers!). Unfortunately, we have no control over these charges and we are not able to tell you what the cost would be, because customs policies and import duties vary from one country to another.
We recommend you to contact your local customs office before placing an order.
What Happens If I’m Not At Home When My Order Arrives?
For orders in Spain, we will send an email with the expected delivery date and the possibility to arrange another time. If you are not at home they’ll send you another email giving you the chance to arrange another delivery date or collect it at a pick up point.
European orders will receive an email with the expected delivery date while international orders will only receive the shipping confirmation with the tracking number so that you can follow your parcel at any time. If you are not at home they will leave a notice and they’ll try to deliver it again.
I Have Not Received My Order Yet. What Should I Do?
If your estimated delivery date has passed and you haven’t received your order:
- You can check the delivery status at the website of the logistics company with the tracking number included in your order confirmation email.
- If you can’t see the tracking information, please send us an email to email@example.com
I Have A Wrong Item In My Order, What Should I Do?
We are really sorry if you should receive any wrong or damaged item. Please send us an email and we will solve it as quickly as we can.